Virgin Hotels - Lucy 6.0.2

Join Virgin Hotels' loyalty and preferences program, The Know, for a personalized stay, upgrades, and exclusive member rates. As a Know member, you now have access to our app Lucy, which seamlessly connects your personal devices to your chamber controls and hotel staff. With Lucy, you can easily make requests, order room service, and control the thermostat, lights, and TV remote with your device. The convenience of Lucy extends beyond your chamber, allowing you to use your device as your key and check in prior to arrival without stopping by the front desk.

Lucy's features are designed to enhance your stay, offering services such as pre-arrival check-in for a faster start to your visit. Say goodbye to physical keys as Lucy allows you to use your device as a chamber key. Additionally, Lucy is always ready to assist you with any requests, from extra pillows to laundry pick-ups and more.

Indulge in the ease of ordering room service through Lucy's intuitive interface. Simply browse the menu and place your order with a few taps, knowing that your meal will be waiting for you upon your return.

Forget about getting out of bed to adjust the AC or lights; let Lucy take care of that. With Lucy's control over the thermostat and lights, you can customize your surroundings without leaving the comfort of your bed.

Lucy boasts insider knowledge, connecting you with well-informed locals who can offer recommendations on dining options and other hidden gems. With Lucy's assistance, navigating through the city becomes effortless.

Booking hotel rooms and dining reservations has never been easier. Lucy streamlines the process by connecting you directly to Virgin Hotels' website and OpenTable.

Stay up to date with all the hotel-related information through Lucy's centralized platform. You'll receive messages from hotel staff, stay informed about current happenings, and never miss out on any news.

When it's time to check out, Lucy simplifies the process, offering mobile check-out options. You can choose to receive your bill immediately via email or have it sent to your accountant.

Embrace a new level of comfort and control during your stay at Virgin Hotels with Lucy. Its features are exclusive to Virgin Hotels and are designed to enhance your overall experience.

Lucy even offers cashless tipping, ensuring that you have a convenient way to show your appreciation for those who provided exceptional service.

By staying "in the know," you unlock numerous rewards and benefits. Enjoy room upgrades, special member rates, dining offers, and exclusive events at Commons Club when booking directly with Virgin Hotels. During The Spirit Hour, we even treat you to complimentary cocktails at Commons Club. The more you engage with us, the more personalized and enjoyable we can make your stay. Whether it's stocking your mini-fridge with your favorite beverages or selecting the perfect pillow for a great night's sleep, we're here to cater to your every desire. Stay in The Know - you know you want to.